Privacy Policy

This privacy policy is provided pursuant to Articles 13 and 14 of the GDPR (EU Regulation 2016/679).

Data Controller

GRAETZ ITALIA SRL
Via Gaudenzio Fantoli 15/1D, 20138 Milan, Italy
VAT No. 10123440967
Phone: +39 02 21068751
Email: info@graetzitalia.it

Types of data collected

Personal data collected include: name, email, phone number, billing and shipping address, payment data (handled by third parties), browsing data and cookies.

Purpose of processing

• Order management and sales
• Legal and tax obligations
• Customer support
• Marketing (with consent)
• Website analytics

Legal basis

• Contract performance
• Legal obligations
• User consent
• Legitimate interest

Processing methods

Data are processed using IT tools and appropriate security measures.

Data recipients

Data may be shared with service providers (payment, logistics, hosting, marketing).

Data transfer outside EU

Transfers are carried out using Standard Contractual Clauses (SCC).

Data retention

• Orders: 10 years
• Marketing: max 24 months
• Analytics: max 12 months

User rights

• Access, correction, deletion
• Restriction of processing
• Objection
• Data portability
• Withdraw consent
• Lodge complaint

Cookies

This website uses technical and marketing cookies. Users can manage preferences via the cookie banner.

Changes

The controller reserves the right to update this policy.